Terms & Conditions

Terms and Conditions

What’s included in the price?

The price includes heating and electricity. Towels, bed linen, duvets, sheets, pillows and pillowcases are provided for use in the cottages and we will make the beds up in the arrangements you’ve requested before your arrival (The Miller’s House, Mill Race Cottage and The Lodge include a bedroom which can be either a SuperKing double bed or two singles).

Booking Periods

From 16:00 on the day of arrival to 10:00 on the day of departure. Short breaks Friday to Monday and Monday to Friday (both 70% of full week rate) are often available outside peak periods.  Other start days are by arrangement so please contact us about any of these.

Charges and Terms

A booking must be accompanied by a 20% deposit  or £100.00 (whichever is the greater) non-returnable deposit per cottage per week booked (bookings made within 60 days of the start date must be accompanied by full payment). Payment is by cheque or electronic transfer or card . The full cost of the holiday is payable 60 days before arrival. 50% of the full hire charge is due if the holiday is cancelled before full payment has been made and the full hire charge, when paid, is non-refundable. We will use our reasonable endeavours to re-let cottages following cancellation and the net value of the re-letting will be credited against cancellation charges. There is a minimum cancellation charge of £50. We firmly recommend Cancellation Insurance.

We reserve the right ourselves to cancel any booking after giving notice to you in the event that we are unable to let the accommodation booked for reasons beyond our reasonable control or in circumstances such that we believe the accommodation is unsuitable. In these circumstances we will endeavour to offer you alternative accommodation at Mendham Mill subject to availability.

Damage Security Deposit

A £100 refundable damage security deposit per cottage booked is payable in CASH only on arrival. The deposit will be returned in full or in part when the cottage has been fully checked for loss of inventory or damage we consider to be unreasonable. If the cottage requires cleaning above and beyond our normal expectations this may also result in a charge. Breakages may be charged at our discretion.  A higher security deposit may sometimes be required.

Pets

With beautiful countryside and excellent footpaths Mendham Mill provides a great base for visitors with dogs. If you intend to bring a dog with you this should be indicated on the booking form at the time of booking. We welcome well-behaved dogs (we regret we do not allow puppies). However, with cattle in the water meadows, our own animals, other wildlife (and other guests) we do need guests to take particular care of their dogs.

Dogs must be kept under control and on leads when outside in the grounds of the Mill. This includes Mill Race Cottage garden which is unfenced and The Miller’s House riverside gardens. The Miller’s House courtyard, like The Lodge garden, is enclosed so you dog and run freely. We have also dedicated a 2 acre field in the grounds where dogs can run freely.

Please ensure you clear up after your dog and do not let it swim in the river. We’ve had a number of instances of wet and muddy dogs racing back into cottages and shaking themselves dry.

An outside tap and hose is provided if you want to wash your dog down after a muddy walk. We can also provide dog towels.

To avoid accidents or nuisance to other guests, dogs must not be left unattended in your cottage. Most local pubs are dog friendly although the pub here in Mendham only allows dogs outside.

No other animals can be brought onto the property without prior permission.

Smoking

Smoking is not permitted in any of the cottages and the hirer will be liable for the cost of cleaning all carpets, furniture and curtains if smoking has occurred.

Fishing

Fishing is available during the open season in the river and the mill stream from the grounds of the mill. Anglers must hold a valid licence. (Closed season is 15th March – 15th June). Rods must never be left unattended. Fishermen will be liable for any injuries to waterfowl. (One of our swans had to be taken to the vet in 2010 after swallowing a hook from an unattended line).

Additional Visitors

The total number of people who may stay is as stated for each cottage. You cannot accommodate additional visitors on camp beds etc.. However, you are welcome to have up to four additional people visiting you while you are here during the day in your cottage or in your private garden. The communal gardens and chairs, along with the canoes, boat and fishing are for resident visitors only. We regret that additional visiting dogs are not permitted.

Group Bookings

We only rarely accept group bookings for all the cottages. This is because none of the cottages has a sitting room or dining room capable of seating all 18 people comfortably. If you think this does not present a problem for your group please feel free to discuss it with us.

If your group has more than 12 people (ie – requires more than two of the cottages) we will usually ask you to book all four cottages.

We reserve the right to refuse bookings for which, in our opinion, the accommodation is unsuitable.  We do not accept stag / hen party type bookings.

Liability

Care must be taken by all guests at all times. Parents are advised in particular to ensure that children are accompanied by a responsible adult to ensure that when children are near the river or ponds they are safe and not left unattended. We do not accept responsibility for any damage to or loss of guest’s property, cars or contents and you agree to indemnify and hold us harmless from and against all actions, proceedings and claims (including reasonable legal fees incurred in defending the same) arising from your acts or omissions (and those in your party) whilst on our premises.

Data

We do not collect personal information from visitors to our website other than information which is knowingly and voluntarily given. Anonymous information is collected, such as the number of visitors to the website in a given period but it is purely statistical and cannot be used to identify an individual user. Cookies are not used to collect any other information from visitors to the website. The information provided by you will be used to contact you with further details of our current activities or to send details of future initiatives or events. It may also be used for research purposes. As members of Premier Cottages we have agreed to supply to Premier Cottages Ltd the names, postal and email addresses of all guests booking with us during the previous year, in order that these guests may be sent a Premier Cottages brochure and sent promotional emails from time to time.  You can inform us at any time if you no longer require such information to be sent. If you provide your email address to us, you agree that we may send information to you by email in relation to our Services and in relation to any new services, initiatives or events. You will have the opportunity to unsubscribe from any such emails at any time. We will share your details with our booking system, SuperControl for the purpose of them delivering their service to us. For example they provide a verified reviews service called UpFrontReviews and we may ask them to send you an email invitation to submit a review about your stay. You consent to us providing your details to SuperControl in this way. You will have the opportunity to unsubscribe from any such emails at any time. We will NEVER sell your details to any third party.

Please contact us with any questions or queries: email or telephone 01379 855282