Terms and Conditions
What's included in the price?
The price includes heating and electricity. Towels, bed linen, duvets, sheets, pillows and pillowcases are provided for use in the cottages and we will make the beds up in the arrangements you've requested before your arrival (The Miller's House, Mill Race Cottage and The Lodge include a bedroom which can be either a SuperKing double bed or two singles).
Booking Periods
From 16:00 on the day of arrival to 10:00 on the day of departure. Short breaks Friday to Monday and Monday to Friday (both 70% of full week rate) are often available outside peak periods. Other start days are by arrangement so please contact us about any of these.
Charges and Terms
A booking must be accompanied by a £100.00 non-returnable deposit per cottage per week booked (bookings made within 60 days of the start date must be accompanied by full payment). Payment is by cheque or electronic transfer (please ask us for our bank details if you wish to make electronic transfers). The full cost of the holiday is payable 60 days before arrival. 50% of the full hire charge is due if the holiday is cancelled before full payment has been made and the full hire charge, when paid, is non-refundable. We will use our reasonable endeavours to re-let cottages following cancellation and the net value of the re-letting will be credited against cancellation charges. There is a minimum cancellation charge of £50. We firmly recommend Cancellation Insurance. The deposit for Christmas and New Year week bookings is £200 per cottage booked (£300 for The Miller's House).
We reserve the right ourselves to cancel any booking after giving notice to you in the event that we are unable to let the accommodation booked for reasons beyond our reasonable control or in circumstances such that we believe the accommodation is unsuitable. In these circumstances we will endeavour to offer you alternative accommodation at Mendham Mill subject to availability.
Damage Security Deposit
A £100 refundable damage security deposit per cottage booked is payable either by cheque in advance or by CASH only on arrival. The deposit will be returned in full or in part when the cottage has been fully checked for loss of inventory or damage we consider to be unreasonable. If the cottage requires cleaning above and beyond our normal expecations this may also result in a charge. Breakages may be charged at our discretion. A higher security deposit may sometimes be required.
Pets
Please let us know in advance if you wish to bring your dogs with you. Dogs are not permitted in any of the bedrooms and they must remain on a lead when outside in the grounds of the mill - for the benefit of the wildlife and other guests! Nor may they be left unattended in a cottage or outside. You are required to clean up any mess for which your dog is responsible. There is a charge of £8 for a small dog, £12 for a large dog to cover additional cleaning costs. You will be responsible for any damage caused by your dog.
Smoking
Smoking is not permitted in any of the cottages and the hirer will be liable for the cost of cleaning all carpets, furniture and curtains if smoking has occurred.
Fishing
Fishing is available during the open season in the river and the mill stream from the grounds of the mill. Anglers must hold a valid licence. (Closed season is 15th March - 15th June). Rods must never be left unattended. Fishermen will be liable for any injuries to waterfowl. (One of our swans had to be taken to the vet in 2010 after swallowing a hook from an unattended line).
Group Bookings
We only rarely accept group bookings for all the cottages. This is because none of the cottages has a sitting room or dining room capable of seating all 18 people comfortably. If you think this does not present a problem for your group please feel free to discuss it with us.
If your group has more than 12 people (ie - requires more than two of the cottages) we will usually ask you to book all four cottages.
We reserve the right to refuse bookings for which, in our opinion, the accommodation is unsuitable. We do not accept stag / hen party type bookings.
Liability
Care must be taken by all guests at all times. Parents are advised in particular to ensure that children are accompanied by a responsible adult to ensure that when children are near the river or ponds they are safe and not left unattended. We do not accept responsibility for any damage to or loss of guest's property, cars or contents and you agree to indemnify and hold us harmless from and against all actions, proceedings and claims (including reasonable legal fees incurred in defending the same) arising from your acts or omissions (and those in your party) whilst on our premises.
Please contact us with any questions or queries: email or telephone 01379 855282