Terms & Conditions

Terms and Conditions

What’s included in the price?

The price includes heating and electricity. Towels, bed linen, duvets, sheets, pillows and pillowcases are provided for use in the cottages and we will make the beds up in the arrangements you’ve requested before your arrival (The Miller’s House, Mill Race Cottage and The Lodge include a bedroom which can be either a SuperKing double bed or two singles).

We will provide some dishwasher tablets. If you expect to make heavy use of the dishwasher you will need to bring additional tablets. We provide bin liners for the kitchen waste bins, lavatory paper by each WC and hand wash by wash basins. We do not provide shampoo or conditioner.

To welcome you on arrival you will find milk in the fridge, tea, coffee and biscuits.

Booking Periods

From 16:00 on the day of arrival to 10:00 on the day of departure. Short breaks Friday to Monday and Monday to Friday (both 70% of full week rate) are often available outside peak periods.  Other start days are by arrangement so please contact us about any of these.

Charges and Terms

A booking must be accompanied by a 20% deposit  or £100.00 (whichever is the greater) non-returnable deposit per cottage per week booked (bookings made within 60 days of the start date must be accompanied by full payment). Payment is by cheque or electronic transfer or card . The full cost of the holiday is payable 60 days before arrival. 50% of the full hire charge is due if the holiday is cancelled before full payment has been made and the full hire charge, when paid, is non-refundable. We will use our reasonable endeavours to re-let cottages following cancellation and the net value of the re-letting will be credited against cancellation charges. There is a minimum cancellation charge of £50. We firmly recommend Cancellation Insurance or any similar product.

We reserve the right ourselves to cancel any booking after giving notice to you in the event that we are unable to let the accommodation booked for reasons beyond our reasonable control or in circumstances such that we believe the accommodation is unsuitable. In these circumstances we will endeavour to offer you alternative accommodation at Mendham Mill subject to availability.

Bookings made through our online booking system are provisional until the booking has been confirmed by us.

Damage Security Deposit

A £100 refundable damage security deposit per cottage booked is payable in CASH only on arrival. The deposit will be returned in full or in part when the cottage has been fully checked for loss of inventory or damage we consider to be unreasonable. If the cottage requires cleaning above and beyond our normal expectations this may also result in a charge. Breakages may be charged at our discretion.  A higher security deposit may sometimes be required.


With beautiful countryside and excellent footpaths Mendham Mill provides a great base for visitors with dogs. If you intend to bring a dog with you this should be indicated on the booking form at the time of booking. We welcome well-behaved dogs (we regret we do not allow puppies). However, with cattle in the water meadows, our own animals, other wildlife (and other guests) we do need guests to take particular care of their dogs.

Dogs must be kept under control and on leads when outside in the grounds of the Mill. This includes Mill Race Cottage garden which is unfenced and The Miller’s House riverside gardens. The Miller’s House courtyard, like The Lodge garden, is enclosed so you dog and run freely. We have also dedicated a 2 acre field in the grounds where dogs can run freely.

Please ensure you clear up after your dog and do not let it swim in the river. We’ve had a number of instances of wet and muddy dogs racing back into cottages and shaking themselves dry.

An outside tap and hose is provided if you want to wash your dog down after a muddy walk. We can also provide dog towels.

To avoid accidents or nuisance to other guests, dogs must not be left unattended in your cottage. Most local pubs are dog friendly although the pub here in Mendham only allows dogs outside.

No other animals can be brought onto the property without prior permission.


Smoking is not permitted in any of the cottages and the hirer will be liable for the cost of cleaning all carpets, furniture and curtains if smoking has occurred.


Fishing is available during the open season in the river and the mill stream from the grounds of the mill. Anglers must hold a valid licence. (Closed season is 15th March – 15th June). Rods must never be left unattended. Fishermen will be liable for any injuries to waterfowl. (One of our swans had to be taken to the vet in 2010 after swallowing a hook from an unattended line).

Additional Visitors

The total number of people who may stay is as stated for each cottage. You cannot accommodate additional visitors on camp beds etc.. However, you are welcome to have up to four additional people visiting you while you are here during the day in your cottage or in your private garden. The communal gardens and chairs, along with the canoes, boat and fishing are for resident visitors only. We regret that additional visiting dogs are not permitted.

Group Bookings

We do not accept group bookings for all the cottages. This is because none of the cottages has a sitting room or dining room capable of seating all 24 people comfortably. If you think this does not present a problem for your group please feel free to discuss it with us.

We are willing to accept groups of up to 10 people across two cottages. The Miller’s House and The Lodge are a good combination, so too is The Miller’s House and The Nest. Do speak to us if you would like further information to help you decide.

We reserve the right to refuse bookings for which, in our opinion, the accommodation is unsuitable.  We do not accept stag / hen party type bookings.


Care must be taken by all guests at all times. Parents are advised in particular to ensure that children are accompanied by a responsible adult to ensure that when children are near the river or ponds they are safe and not left unattended. We do not accept responsibility for any damage to or loss of guest’s property, cars or contents and you agree to indemnify and hold us harmless from and against all actions, proceedings and claims (including reasonable legal fees incurred in defending the same) arising from your acts or omissions (and those in your party) whilst on our premises.

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Please contact us with any questions or queries: email or telephone 01379 855282