Terms & Conditions

Terms and Conditions

(as of 9th January 2019)

Cancellation Policy

COVID PROTECTION GUARANTEE For bookings accepted after 8th January 2021: we will refund your payment to us for the booking if you have to cancel because your address (on the booking form) is in a location where holiday travel by residents is not permitted at the time the holiday is due to take place. We will also refund you in full if Coronavirus regulations require our cottages to be closed to holidaymakers at the time of your holiday. The cost of your booking includes a £30 administration fee which is not refundable. Your refund will be processed on the scheduled booking departure date. This is not travel insurance and we will not refund you if you decide to cancel for any other reason including illness or self-isolation or because another member of your party is unable to travel for any reason. We recommend you to obtain travel insurance.

The full cost of a booking is due where the holiday start date is less than 60 days from the date of booking. All other bookings require a 25% deposit at the time of booking with the balance paid no later than 60 days before the start of the holiday. If YOU cancel for any reason except the Coronavirus travel restriction above any refund will be based on us successfully re-letting the period booked. You may be refunded less that you paid. If we are unable to re-let the property we will not be able to refund you.

All bookings are provisional until the booking has been confirmed by us.


Terms on older bookings

Bookings received and paid for between 4th April 2020 and 8th January 2021 are covered by our Master Cancel insurance and your booking has the following cancellation policy:
You may cancel the booking up to 2 before arrival and we will refund any payment made to us for the booking. Money will be refunded on the check-out date of the cancelled booking. Cancellations made within two days of your arrival date are not eligible for a refund and we recommend you to have your own cancellation insurance. Our cancellation policy is underwritten by our Master Cancel insurance and our refund policy is subject to their exclusions which, like most insurers, includes a terrorism, act of war exclusion and nuclear exclusion. We may be unable to refund cancellations where an act or war, nuclear explosion or leak or terrorism is the reason for your cancellation. We will refund you where your cancellation results from illness, including COVID-19, or where you or any member of your party are required or choose to self-isolate.

A booking must be accompanied by a 25% deposit  or £100.00 (whichever is the greater) deposit per cottage per week booked (bookings made within 60 days of the start date must be accompanied by full payment). Payment is by cheque or electronic transfer or card . The full cost of the holiday is payable 60 days before arrival.


For bookings originally placed before 4th April 2020 the following terms apply:

A booking must be accompanied by a 20% deposit  or £100.00 (whichever is the greater) non-returnable deposit per cottage per week booked (bookings made within 60 days of the start date must be accompanied by full payment). Payment is by cheque or electronic transfer or card . The full cost of the holiday is payable 60 days before arrival. 50% of the full hire charge is due if the holiday is cancelled before full payment has been made and the full hire charge, when paid, is non-refundable. We will use our reasonable endeavours to re-let cottages following cancellation and the net value of the re-letting will be credited against cancellation charges. There is a minimum cancellation charge of £50. We firmly recommend Cancellation Insurance or any similar product.

We reserve the right ourselves to cancel any booking after giving notice to you in the event that we are unable to let the accommodation booked for reasons beyond our reasonable control or in circumstances such that we believe the accommodation is unsuitable. In these circumstances we will endeavour to offer you alternative accommodation at Mendham Mill subject to availability.

Bookings made through our online booking system are provisional until the booking has been confirmed by us.




What’s included in the price?

The price includes heating and electricity. Towels, bed linen, duvets, sheets, pillows and pillowcases are provided for use in the cottages and we will make the beds up in the arrangements you’ve requested before your arrival (The Miller’s House, Mill Race Cottage and The Lodge include a bedroom which can be either a SuperKing double bed or two singles).

We will provide some dishwasher tablets. If you expect to make heavy use of the dishwasher you will need to bring additional tablets. We provide bin liners for the kitchen waste bins, lavatory paper by each WC and hand wash by wash basins. We do not provide shampoo or conditioner.

To welcome you on arrival you will find milk in the fridge, tea, coffee and biscuits.

Booking Periods

From 16:00 on the day of arrival to 9:30 on the day of departure. Short breaks Friday to Monday and Monday to Friday (both 70% of full week rate) are often available outside peak periods.  Other start days are by arrangement so please contact us about any of these.


Damage Security Deposit

A £100 refundable damage security deposit per cottage booked may be required and is payable in CASH only on arrival. The deposit will be returned in full or in part when the cottage has been fully checked for loss of inventory or damage we consider to be unreasonable. If the cottage requires cleaning above and beyond our normal expectations this may also result in a charge. Breakages may be charged at our discretion.  A higher security deposit may sometimes be required. We stopped taking a cash deposit in July 2020 following our risk assessment in connection with COVID-19. We will advise you in advance if this is being reintroduced.


With beautiful countryside and excellent footpaths Mendham Mill provides a great base for visitors with dogs. If you intend to bring a dog with you this should be indicated on the booking form at the time of booking. We welcome well-behaved dogs (we regret we do not allow puppies). However, with cattle in the water meadows, our own animals, other wildlife (and other guests) we do need guests to take particular care of their dogs.

Dogs must be kept under control and on leads when outside in the grounds of the Mill. This includes Mill Race Cottage garden which is unfenced and The Miller’s House riverside gardens. The Miller’s House courtyard, like The Lodge garden, is enclosed so you dog and run freely. We have also dedicated a 2 acre field in the grounds where dogs can run freely.

Please ensure you clear up after your dog and do not let it swim in the river. We’ve had a number of instances of wet and muddy dogs racing back into cottages and shaking themselves dry.

An outside tap and hose is provided if you want to wash your dog down after a muddy walk. We can also provide dog towels.

To avoid accidents or nuisance to other guests, dogs must not be left unattended in your cottage. Most local pubs are dog friendly although the pub here in Mendham only allows dogs outside.

No other animals can be brought onto the property without prior permission.


Smoking is not permitted in any of the cottages and the hirer will be liable for the cost of cleaning all carpets, furniture and curtains if smoking has occurred.


Fishing is available during the open season in the river and the mill stream from the grounds of the mill. Anglers must hold a valid licence. (Closed season is 15th March – 15th June). Rods must never be left unattended. Fishermen will be liable for any injuries to waterfowl. (One of our swans had to be taken to the vet in 2010 after swallowing a hook from an unattended line).

Additional Visitors

The total number of people who may stay is as stated for each cottage. You cannot accommodate additional visitors on camp beds etc.. However, you are welcome to have up to four additional people visiting you while you are here during the day in your cottage or in your private garden. The communal gardens and chairs, along with the canoes, boat and fishing are for resident visitors only. We regret that additional visiting dogs are not permitted.

Group Bookings

We do not accept group bookings for all the cottages. This is because none of the cottages has a sitting room or dining room capable of seating all 24 people comfortably. If you think this does not present a problem for your group please feel free to discuss it with us.

We are willing to accept groups of up to 10 people across two cottages. The Miller’s House and The Lodge are a good combination, so too is The Miller’s House and The Nest. Do speak to us if you would like further information to help you decide.

We reserve the right to refuse bookings for which, in our opinion, the accommodation is unsuitable.  We do not accept stag / hen party type bookings.


The owner is not liable for any accident or injury occurring at the premises save where the accident or injury is as a result of the negligence or wilful misconduct of the owner or our staff or agents.

You must not engage any third party to provide any service at the property without our consent (and where relevant our insurers) and that in making a request for consent, you should provide written details of the service provider (and any information requested by our insurers) and the service to be provided and that consent will only be given where the third party supplier has appropriate insurance cover and has provided information relating to the insurance that is required.

We will not accept liability for the activities of third party suppliers and where we make a suggestion or recommendation of a particular third party supplier, that will be based on the genuine belief and experience of the owner / or feedback received by the owner from other guests / contacts, and we shall not be liable for the failure of a particular service provider to properly perform the relevant services, this being a matter between the guest and the relevant third party service provider.

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Please contact us with any questions or queries: email or telephone 01379 855282